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System Engineer I
Reflexive Concepts is seeking a skilled System Engineer I to join our growing team!
As part of the Mission Management team you will support customers integrating with Enterprise and IC Attribute and Authorization services — helping development teams understand how to integrate with and resolve issues in REST services, and supporting end users whose accesses are being granted or denied incorrectly. You will use JIRA for ticket management and provide support through email, chat, and phone. The ideal candidate is an analytical thinker who enjoys solving puzzles and problems.
Qualifications:
As part of the Mission Management team you will support customers integrating with Enterprise and IC Attribute and Authorization services — helping development teams understand how to integrate with and resolve issues in REST services, and supporting end users whose accesses are being granted or denied incorrectly. You will use JIRA for ticket management and provide support through email, chat, and phone. The ideal candidate is an analytical thinker who enjoys solving puzzles and problems.
Qualifications:
- Seven (7) years of systems engineering experience
- Bachelor's Degree or higher in Computer Science, Engineering, or a related technical field
- An additional four (4) years of systems engineering experience may be substituted for the degree, for a total of twelve (12) years
- Must be able to work in a collaborative environment, with minimal supervision
- Online and telephone customer support
- LDAP directories
- SQL and basic database querying
- RESTful services
- Public Key Infrastructure (PKI)
- Ticket tracking systems (e.g., JIRA, Redmine)
- Ability to analyze system applications and perform troubleshooting
- Ability to understand and communicate complex software systems
- Ability to modify Confluence pages and write technical documentation to support customers
- Ability to assist with educating and training customers on software capabilities
- Ability to assist with understanding and defining customer needs
- Ability to work independently