View all jobs
Technical Consultant I
Annapolis Junction, MDReflexive Concepts is seeking a skilled Technical Consultant I to join our team!
Qualifications:
Qualifications:
- Ten (10) years of experience supporting projects and programs similar in scope and complexity
- Bachelors Degree in Computer Science or a related field
- The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.
- Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
- Create surveys to assess customer experiences and identify gaps, providing input to improve processes
- Understand concerns customers have with their cloud transitions, providing documented resources to address them
- Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
- Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
- Assist in the development of strategy to support organizational wide cultural shift to cloud
- Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
- Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs.
- Create and update training materials and user guides to keep the user-base informed and educated.
- Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
- Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
- Author newsletters, whitepapers, and articles to facilitate cultural change
- Develop and implement processes to ensure smooth cloud adoption and ongoing management.
- Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
- Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
- Ability to work in a fast-paced environment with changing priorities.
- 10+ years of proven experience in change management and in implementing large cultural shifts
- Excellent verbal and written communication skills
- Ability to give clear and engaging presentations
- Process-oriented with strong organizational skills
- Experience with Confluence, SiteWorks or similar documentation tools
- Ability to gather and interpret metrics to drive decision-making
- Customer-centric approach with a commitment to meeting and exceeding customer expectations.
- Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
- Familiarity with FINOPS practices and tools
- Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)