Reflexive Concepts is seeking a System Administrator to join our growing team!

As a System Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens.  You will be responsible for issuing RSA tokens and providing metrics on these activities.

Qualifications:

• Three (3) years of relevant experience 
• Bachelor's degree in a technical discipline from an accredited college or university is required  
  • 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience

Desired Skills:

• Must be able to work in a collaborative environment with minimal supervision
• Expected to work independently to solve complex problems, communicate effectively with internal and external parties, and provide guidance to small technical teams as needed
• Expertise with Windows Operating Systems
• Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations
• Knowledge of 90Meter SCM, CIW Applications, and Active Client software
• Proficiency with Remote Desktop sharing via Skype
• Strong understanding of computer security principles
• Excellent organizational, multitasking, and customer service skills
• Ability to:
  • Provide daily face-to-face support for walk-in services and remote assistance for a global user base
  • Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests
  • Manage the full lifecycle of MFA tokens (RSA, ALT, PKI), including issuance, maintenance, and returns
  • Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation
  • Use ITSM tools such as Service Now to track, manage, and escalate service tickets
  • Interact with technical teams to accurately diagnose and report issues
  • Develop and maintain SOPs, technical documentation, and IT knowledge base articles
  • Gather and report metrics on token distribution and related service activities.
  • Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision