Reflexive Concepts is seeking a skilled Outreach Coordinator to join our team!

We are looking for a candidate with deep expertise in analytics, systems architecture, and data flow, with a proven track record of delivering technical customer support.

Qualifications:

• Eight (8) years of experience in Computer Science, Computer Engineering, or a related discipline
• One (1) year experience providing customer support, including coordinating and orchestrating customer relations, program meetings, and knowledge of query syntax, data flows, and traffic manipulation
• One (1) year combined experience in using word processing/desktop publishing, spreadsheets and graphic presentation programs
• Knowledge of coordinating with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities
• Associate’s degree in a technical or business discipline from an accredited college or university
  • Two (2) years of additional related experience may be substituted for an associate’s degree

Required:

• Ability to understand analytics, systems and data flow
• Experience providing customer support
• Experience coordinating and orchestrating customer relations and program meetings
• Ability to:
  • Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities
  • Design and implement strategy and communications campaigns to engage all levels of stakeholders
  • Create marketing and educational materials to support the strategy and communications efforts
  • Oversee community engagement to maximize engagement advocacy
  • Effectively translate data findings into insights that can be easily understood by stakeholders
  • Understand query syntax, data flows, and traffic manipulation
  • Coordinate with analysts to publicize product capabilities as well as collect requirements and feedback for existing capabilities.
  • Provide customer support, including coordinating and orchestrating customer relations, program meetings