Reflexive Concepts is seeking a System Administrator to join our talented team!

As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens.  You will be responsible for issuing RSA tokens and providing metrics on these activities.

Requirements:

• Three (3) years of experience 
• Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience

Responsibilities:

• Perform basic troubleshooting for RSA Token requests  
• Gather information regarding RSA Token problems for escalation to the next level
• Maintain, hand out, and take returns of RSA tokens from users at each distribution site 
• Interact effectively, courteously, and directly with the technical teams to accurately report technical issues
• Read, write, and maintain standard operating procedures and technical documentation.
• Produce and/or contribute to IT knowledge articles
• Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing
• Expertise with Windows Operating Systems
• Understanding of computer security principles
• Ability to work in a customer service-oriented environment in a professional manner
• Ability to work independently to triage issues and prioritize tasks
• Strong organizational and management skills, including the ability to multitask
• Ability to work with minimum supervision and meet task deadlines
• Experience with scripting using various scripting languages
• Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks
• Ability to adhere to established processes and procedures and updates SOPs as required