Reflexive Concepts is seeking a skilled System Administrator II to join our team!

The System Administrator must provide Storage Support - the sustainment of the entire storage environment for two geographically dispersed locations, including support for a heterogeneous environment compromised of multi-vendor high performance storage platforms, mass storage subsystems, fiber channel interconnection fabrics, and supporting software in a complex computing environment. 

Requirements:  

• B.S. in a technical discipline and 5 years’ experience as a System Administrator in programs and contracts of similar scope, type and complexity is required or 10 years’ experience in lieu of degree. 
• Proficient with the following (as specific position requires):   
  • Provide support for implementation, troubleshooting and maintenance of IT systems 
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems 
  • Manage the daily activities of configuration and operation of IT systems 
  • Provide assistance to users in accessing and using IT systems 
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems 
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
  • Provide support for the escalation and communication of status to agency management and internal customers 
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning 
  • Provide in-depth experience in trouble-shooting IT systems 
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets 
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process 
  • Configure and manage Linux, Unix, and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance  
• DoD 8570 IAT II level certification required